Free Shipping in EU - Free returns - 30 days return

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SHIPPING

We ship worldwide from our royal FURMEY Headquarters in The Netherlands.

Deliveries to EU addresses take 2-5 business days after you have placed your order.
Orders placed outside of the EU take 5-7 business days to reach you and your furry friend.

Please note that we are independent from our shipping
partners and cannot be held responsible for potential delays as a result of COVID-19 or other unforeseen circumstances.

Shipping costs
We offer free shipping on all orders above €250 within the EU. For all other countries, shipping costs will be calculated on the checkout page.

Customs
Import duties and taxes are not included in pricing. Orders shipped to non-EU countries may be charged with additional fees by customs upon arrival in your country. Please note that FURMEY cannot predict the amount of these costs and their payment is your responsibility.

Please also keep in mind that if you decide not to pay import duties or taxes and choose to reject the parcel, you will not be refunded for your order.

Payment methods
We accept the following payment methods:
Ideal
Apple Pay
Paypal
Klarna

RETURNS

We’re sorry that you want to play fetch with your FURMEY item.

If you wish to return or exchange any or all of the items in your
order, we accept return requests within 14 days of receipt. To
assist you with your return or exchange, please contact
customercare@furmey.world with your order number and the
products you wish to exchange or return. We will provide you
with a return form to include with your shipment.

We will gladly issue a refund within 14 days after we have
received your return, if the return meets the following conditions:

  • Complete the return form you receive after you register the return and make sure it is enclosed in the return package.
  • Products must be returned unused, undamaged and in their original packaging.
  • Please note that all items must be returned with the original label and tag attached.
  • Be sure to pack the items safely and well-secured to prevent them from being damaged while in transit.
  • You may arrange a return shipment using any carrier of your choice. All return shipping costs will be at your own expense.
  • We reserve our right to not accept returns if the above conditions have not been met or if products show any signs of wear.
  • If the return meets the requirements above, please address your return package to:

Furmey HQ
Attn. webshop
Middelweg 52
3281 KH Numansdorp

If you wish to return something outside of our 14-day refund window, please contact us directly and we will try to help in any way we can. If we accept a return outside of our normal 14-day window, it will be refunded in the form of a store credit.

We are always happy to assist you. If you have any questions, don’t hesitate to reach out to us at info@furmey.world